Terms and Conditions

Terms and Conditions

Creative Being Group Limited 

(“Creative Being”)

Company Number: 11332769

Registered Address: 71-75 Shelton Street, London, WC2H 9JQ


Last Updated: 14 July 2020


1. General
  • 1.1. The following terms and conditions (“Terms”, "Terms and Conditions") apply to the content, products and services listed on, and your use of, www.creativebeing.com, including any content, functionality and services offered on or via www.creativebeing.com ("Website") and through our Creative Being application ("App"). Such content, product and services are collectively referred to herein as the “Service” or “Services”.
  • 1.2. In addition to these Terms the use of the Creative Being app is subject to any rules and policies applied by any app platform that you choose to use to download the App.
  • 1.3. Please read the Terms and Conditions carefully before you start using the Service or create an account. By accessing the Website and/or by using the Services you accept and agree to be bound and abide by these Terms and Conditions. If you do not agree with or accept any of these Terms, you may not use the Services.


2. Changes 
  • 2.1 Creative Being reserves the right, at our sole discretion, to change, modify or replace these Terms at any time.  If the revision is material Creative Being will try to provide at least 30 days’ notice prior to any new terms taking effect.  What constitutes a material change will be determined at our sole discretion. Continued use of this Service after such changes will constitute acknowledgement and agreement to the modified Terms and Conditions.


3.  Acknowledgements

3.1 In using the Creative Being App Services you acknowledge that:

  •  3.1.1. You are over 18 years old
  •  3.1.2.You have permission from the device owner to download the App
  •  3.1.3 You and/or the device owner may be charged by your mobile service provider for internet access and data usage and you are responsible for any such costs.
  •  3.1.4. To use the App on your smartphone or other device it must satisfy certain system requirements. These requirements can be found in the App platform which you have chosen to download the App.
  •  3.1.5. You are responsible for keeping your password and any other account details confidential.
  • 3.1.6. In your use of the App, you may be asked to provide certain personalised information to us. Policies with respect to the privacy of such information are outlined in our Privacy Policy [include link to policy webpage]. 
  • 3.1.7. You are responsible for the accuracy and content of your information, and you agree to keep it up to date.
  • 3.1.8. You are not permitted to use or resell any Services purchased through Creative Being for commercial purposes.
  • 3.1.9. You have only a limited, non-exclusive, non-transferable licence to use the Service. 

3.2 In using the Creative Being Website or Services offered through the Website you acknowledge that:

  • 3.2.1. The Website is for your personal, non-commercial and non-exclusive use only. 
  • 3.2.2. In your use of the Website, you may be asked to provide certain personalised information to us. Policies with respect to the privacy of such information are outlined in our Privacy Policy [include link to policy webpage]. 
  • 3.2.3. You are responsible for keeping your password and any other account details confidential.
  • 3.2.4. You are responsible for any costs you may incur in relation to your use of the Website.
  • 3.2.5. You are not permitted to use or resell any Services purchased through Creative Being for commercial purposes.
  • 3.2.6. You have only a limited, non-exclusive, non-transferable licence to use the Service.


4. Membership
  • 4.1 You may sign up as a registered user of the Services by providing your email address or creating an account and becoming an Account Holder.
  • 4.2 Accounts are not transferable and therefore cannot be sold or exchanged or transferred in any way.
  • 4.3 You can unsubscribe from an account or marketing communications by following the opt-out instructions in the App or email your request to admin@creativebeing.com


5. App Subscriptions

5.1 Creative Being offers access to a designated finite selection of exercises for free (“Free”).

5.2 Creative Being offers access to content and Services that you can purchase as a Paid Subscription via an in-app purchase

  • 5.2.1. Paid “Creative Path” subscription: a subscription fee-based package, which gives access to the Creative Path product including and beyond content available for Free. 
  • 5.2.2Paid “Creative Wellbeing” subscription: a subscription fee-based package, which gives access to all Relax, Sleep and Contemplation products including and beyond content available for Free.
  • 5.2.3Paid “Creative Being Pro” subscription: a subscription fee-based package, which gives access to Creative Path, Relax, Sleep and Contemplation products including and beyond content available for Free.

5.3 An Account Holder will only have access to Paid Subscription content or exercises whilst the subscription exists and is active

5.4 If you wish to purchase any subscription to Creative Being Services, you may be asked to supply certain information relevant to your purchase.

5.5. If you purchase a subscription through the Apple iTunes Store or iPhone App your purchase will be subject to Apple’s applicable payment policy, which may not provide for refunds. 

5.6. If you purchase a subscription through the Google Play store your purchase will be subject to Google’s applicable payment policy, which may not provide for refunds. 


6. App Subscription Fees

6.1. Creative Being monthly subscriptions are paid by monthly payment. For each month your monthly subscription is active, the monthly renewal subscription fees will continue to be charged to the payment method you provided automatically until cancelled.  

6.2. Creative annual subscriptions are paid by an upfront payment with automatic annual renewals. The annual renewal subscription fees will continue to be charged to the payment method you provided, automatically until cancelled.  

6.3. You must cancel your subscription at least 24 hours before it renews in order to avoid a renewal subscription fee charge. Refunds cannot be claimed for any partial subscription period.

6.4. Creative Being reserves the right, at our sole discretion to change, the fees for our subscription plans or adjust pricing for our Services. Creative Being will notify you by in advance of any changes to your subscription fees which will take effect after notification to you.  


7. App Subscription Payment Methods

7.1. If you purchase a subscription via an in-app purchase from Apple iTunes Store or an iTunes application payment will be charged to your iTunes account at confirmation of purchase

7.2. If you purchase a subscription via an in-app purchase from Google Play Store payment will be charged to your Google Play account at confirmation of purchase


8. Upgrading an App Subscription

8.1. You can upgrade to a Creative Being Pro Paid Subscription by purchasing within the App at any time. Purchasing a Creative Being Pro Subscription replaces any previous paid subscription purchase immediately and payments will be taken in accordance with the new subscription purchased.


9. Events and Training Services Booking and Payment Terms

9.1. Bookings for Creative Being events (“Events”) and Creative Being training sessions, including Creative Awakening and Masterclasses (“Training Services”) must be made a minimum of 3 days in advance of the event date.

9.2. Full payment by is due a minimum of 7 days before the event date or upon booking if within 7 days. 

  • 9.2.1. For a single session, full payment is due a minimum of 7 days before the event date or upon booking if within 7 days. 
  • 9.2.2.For multiple session packages, full payment is due a minimum of 7 days before the first event date or upon booking if within 7 days of the first event.  

9.3. If payment has not been received, your event time may be released, and you may need to make a new booking subject to availability.

9.4. ‍You may cancel an Event or Training Service up to 7 days before the first event date. Cancellations made 7 days or more in advance of the first event date will receive a 100% refund of any money paid. 

9.5. Cancellations cannot be made within 7 days of the event and no refund will be given. See 9.5 for rearranging booking within 7 days of the event date

9.6. Bookings can be rearranged once up to 48 hours in advance of the event date free of charge.  Rearranged bookings are subject to availability and cancellation of rearranged bookings are non-refundable.

9.7. Changes or cancellations cannot be made within 48 hours of the event and will be charged the full session fee.  

9.8. If the event is necessarily and unavoidably postponed, abandoned, cancelled or curtailed as a sole and direct result of the non-appearance of the speakers who are contracted to appear at the event, you can either rearrange the event date or receive a 100% refund.

9.9. No reimbursement of the session fee will be made for any delegates who are unable to or do not attend the event.

9.10. Events and Training Services will be presented in English (without subtitles).  

9.11. Online Live Masterclass training courses are available to teams in the UK or EU only.

9.12. Maximum attendance at any Online Live Masterclass training session is 10 people.


10. Conduct on Creative Being Services

10.1. You will not use the Website, App, Services or any Content in any way that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our (Creative Being) rights or the rights of any other party.

10.2. You agree not to upload, share, post or otherwise distribute or facilitate distribution of any content that contains software viruses or is otherwise designed to disrupt, damage, or limit the functioning of Creative Being Services or obtain unauthorised access to any data or other information of any third party.

10.3. You will not use any automated device or methodology, or similar manual process to copy, monitor, reproduce or access any information or content not purposely made available on the Website or in the App. 

10.4. You will not attempt to gain unauthorised access to any part the Website or App, or any other systems or networks connected to the Website, App or to any of our servers, or to circumvent any security systems

10.5. You will not use any device, software or routine to interfere with the proper working of the Services or any transaction being conducted on the Services, or with any other person's use of the Website.

10.6 You will not manipulate identifiers in order to disguise the origin of any message or payment you send to us.  You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. 

10.7 You agree not to upload, share, post or otherwise distribute or facilitate distribution of any content that is unlawful, threatening, abusive, defamatory, offensive or harassment.

10.8. Creative Being does not endorse or assume any liability for the contents of any materials uploaded or submitted by third party users of the Website or App. Creative Being generally does not pre-screen, monitor, or edit the content posted by users.

10.9. Creative Being reserves the right, at our sole discretion to remove any material that, in our judgment, does not comply with these Terms and Conditions and any other rules of user conduct for our Services, or is otherwise harmful, objectionable or inaccurate. Creative Being is not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. 

10.10. You agree that Creative Being may at any time, and at our sole discretion, terminate your membership, account or other affiliation with the Creative Being App or Website without prior notice to you for violating any of the above provisions.


11. Modifications and Interruptions 

11.1. Creative Being reserves the right to change, modify, or remove the contents of our Services at any time or for any reason at our sole discretion without notice.

11.2. Creative Being aims to offer you the best Service possible however cannot guarantee the services will be available at all times. Creative Being may experience hardware, software or other problems or may need to perform maintenance related to the Services, resulting in interruptions and/or delays. 

11.3. Access to the services may be occasionally restricted to allow for repairs, maintenance or the introduction of new Services. Creative Being will restore the Service as soon as we reasonably can. Creative Being will not be liable if the Service is unavailable for a reasonable period of time. 


12. Intellectual Property 

12.1. By accepting these Terms and Conditions, you acknowledge that all content presented to you through our Services is protected by copyrights, trademarks, servicemarks, patents or other proprietary rights and laws, and is the sole property of Creative Being Group Limited. 

12.2. You are only permitted to use the content as expressly authorised by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit or distribute any documents or information from these Services in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on these Services. 


13. Links to Other Websites

13.1. Creative Being Services may contain links to third-party web sites or services that are not owned or controlled by Creative Being. Creative Being has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. 

13.2. You acknowledge that Creative Being shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. 

13.3. You acknowledge and agree that Creative Being shall not be responsible for errors or omissions in any references to other parties or their products and services. 

13.4. You acknowledge that inclusion of any such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the website or party by us, or any warranty of any kind, either expressed or implied.


14. Links to the Creative Being Website

14.1. You may not create a link to the Creative Being Website on any website that that itself does not meet the conduct and use requirements of these Terms.

14.2. You may not create a link to the Creative Being Website which creates a frame or any other boarder environment around the content of our Website

14.3. You may only create a link to our Website from another website provided any link does not imply Creative Being endorses any of the products or services of, or available through, the website on which you place a link and the website does not display any of the trademarks or logos used on our Website without our permission or that of the owner of such trademarks or logos

14.4. Creative Being reserves the right to require you to immediately remove any link to the Website at any time, and you will immediately remove any such link.


15. Disclaimer of Warranties, Limitations of Liability and Indemnification 

15.1. Your use of Creative Being Services is at your sole risk. The Service is provided "as is" and "as available". Creative Being disclaim all warranties of any kind, expressed or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. The information contained in the Services is for general information purposes only.

15.2. Creative Being aims to keep the information up-to-date and correct, but makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Services for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

15.3. Creative Being makes no claims, representations or guarantees that the Services provide a cognitive or health benefit.

15.4. Creative Being is not liable for damages, direct or consequential, resulting from your use of the Service, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses (including but not limited to legal fees) arising from your violation of these Terms.

15.5. In no event will Creative Being’s total liability arising out of these Terms or from use of the Services exceed the amounts you have paid to Creative Being for the use of the Services.

15.6. Creative Being shall have no liability to you for any breach of these Terms caused by any event of circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident 


16. Communication 

16.1. Using our Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications Creative Being provides to you electronically, via email and on the Website or App, satisfy any legal requirement that such communication be in writing. 

16.2. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us. You will inform us, in advance of using any of Creative Being Services, of any requirement for any communication in original or non-electronic form.  If you do not agree to the use of communications in electronic form, you may not use the Services.

16.3. You can unsubscribe from marketing communications by following the opt-out instructions in the App or email your request to admin@creativebeing.com 


17. Term and Termination 

17.1 These Terms and Conditions will become effective in relation to you when you create a Creative Being account or when you book or start using the Services and will remain effective until terminated by you or by us. 

17.2 Creative Being reserves the right to terminate these Terms and Conditions or suspend your account at any time in case of unauthorised or suspected unauthorised use of the Website or App, whether in contravention of these Terms and Conditions or otherwise. 

17.3. If Creative Being terminates these Terms and Conditions or suspends your account for any of the reasons set out in this section, Creative Being Group Limited shall have no liability or responsibility to you. 

17.4. App Service Cancellation

  • 17.4.1. You may cancel an App account or App Subscription at any time. Cancellation is effective at the end of the applicable period - this could be monthly, annually or as you otherwise subscribed to the Services.
  • 17.4.2. Please make any such cancellation request by following the instructions in the App. You must cancel your subscription at least 24 hours before it renews in order to avoid a renewal subscription fee charge. 
  • 17.4.3. Refunds cannot be claimed for any partial subscription period.

17.5. Events and Training Services Cancellation 

  • 17.5.1 ‍You may cancel an Event or Training Service up to 7 days before the first event date.
  • 17.5.2. Cancellations made 7 days or more in advance of the first event date will receive a 100% refund of any money paid. 
  • 17.5.3. Cancellations cannot be made within 7 days of the event, but bookings can be rearranged once up to 48 hours in advance of the event. No refunds will be given. 
  • 17.5.4. Changes or cancellations cannot be made within 48 hours of the event and will be charged the full session fee.  
  • 17.5.5. Cancellation of rearranged bookings are non-refundable.


18. Assignment 

18.1. Creative Being Group Limited may assign this Terms and Conditions or any part of it without restrictions. You may not assign this Terms and Conditions or any part of it to any third party. 


19. Governing Law 

19.1. The Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the United Kingdom without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms and Conditions, the Website or App shall be instituted exclusively in the United Kingdom.


20. Contact Us

20.1 If you have any questions about these Terms, please contact us at admin@creativebeing.com